Privacy Policy

At The Blemish Removal Clinic, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal and medical data when you visit our website, use our online booking system, or undergo treatments at our clinic.

1. Information We Collect

To provide safe clinical treatments and manage your appointments, we collect the following categories of information:

*Contact Details:** Name, email address, phone number, and mailing address.

*Booking Records:** Appointment history, treatment dates, and service preferences managed via our booking partner, Solo.

*Clinical & Medical Data:** Relevant health histories, skin conditions, current medications, allergies, and pre/post-treatment photographs required to ensure clinical safety.

*Technical Data:** IP addresses, browser types, and cookies collected during your visits to our Squarespace website to optimize performance.

2. How We Use Your Data

We utilize your personal information strictly for legitimate operational and clinical purposes:

* To schedule, manage, confirm, or modify your appointments.

* To safely assess your medical suitability for specific blemish removal treatments.

* To maintain comprehensive, legal clinical treatment records.

* To contact you with vital appointment updates, reminders, or necessary clinical follow-up care.

3. Data Sharing & Third-Party Processors

We do not sell, rent, or trade your personal data to third parties. We only share information with trusted service providers necessary to run our business operations:

*Solo (Booking System):** Your name, contact details, and booking times are processed securely through the Solo app to manage online scheduling.

*Squarespace:** Our website platform processes basic technical usage data and contact form submissions securely.

*Medical Review:** Your medical data is strictly confidential and is never shared unless explicitly authorized by you or required by law.

4. Data Security and Retention

*Security Measures:** We implement industry-standard technical and organizational security protocols to shield your personal and health records from unauthorized access, modification, or disclosure.

*Retention Periods:** We retain your clinical records only for as long as necessary to fulfill treatment cycles and satisfy legal, regulatory, or medical record-keeping requirements.

5. Your Data Rights

Depending on your location, you hold specific legal rights regarding your personal data, including:

* The right to request access to the personal or medical information we hold about you.

* The right to request the correction of inaccurate or incomplete information.

* The right to request the deletion of your personal data (subject to legal or medical record retention exemptions).

* The right to withdraw consent for marketing or communication notifications at any time.

6. Updates to This Policy

We reserve the right to modify this Privacy Policy dynamically to reflect changes in our operational practices or legal requirements. Any updates will be published instantly on this page.